COVID-19 Info: Customer Service is working remotely, may cause impact response time. Orders still being accepted and fulfilled, UPS shipping delays may occur. Please see updated Shipping Policy.

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Quality Nylon Rope

Shipping Policy

Free Shipping on Rope

Effective March 26, 2020 and until further notice, UPS has suspended the UPS Service Guarantee for all shipping methods from any origin to any destination. UPS is not guaranteeing delivery dates or times, and will not be offering and refunds or accommodations for shipments that did not arrive on time. This includes any expedited shipments. Please see the UPS Service Guarantee for more information. If you want more information on how UPS is responding to the Coronavirus/COVID-19 you can find more information here.

Do you really give free shipping?

Yes, we offer 100% free shipping on all online orders over $25 via UPS Ground / SurePost. Regardless of the shipment size or weight, we'll cover the cost! Any and all orders under $25 will have a $7.50 flat rate shipping charge.

I just placed an order, where is my confirmation?

On the day your order ships, you will receive an automatic email notification from UPS with your shipment tracking information. If you don't receive an email please check your email account's spam folder before contacting us!

How quickly can I expect my order?

Our track record shows that 90% of our orders are shipped next business day. Orders are not processed on holidays or weekends, so an order placed Friday will most likely ship out on the following Monday.

Our products are shipped out of Rhode Island. Once your order leaves our facility, it can take from 1-3 business days to an address on the east coast, up to 5-6 business days for an address on the west coast.

Anything else I should know?

You must provide a physical address for shipping as we are not able to ship to a PO Box. Also, please be aware shipping is only available to the 48 contiguous United States.

Expedited Shipping

  • Expedited orders placed before 2pm EST Monday – Friday ship same day
  • Orders after 2pm EST will ship the next business day
  • Orders placed on the weekend will ship next business day
  • Holidays may cause a delay in expedited shipments
 

Copyright 2019 Quality Nylon Rope. All Rights Reserved.
All prices are in USD.

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